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Your Privacy is important to us

At Ambelos(“Ambelos”, “we,”or “us”) main goal is to make your vacation in Greece exceptional. We need to collect, use and disclose personal information in order to help us achieve this goal. The more we know about us, the more we can assist you with different possible options for travel, tours and experience in Greece.

We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.

This Privacy Policy is subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

What we collect

There is a range of situation in which your personal information can help us to provide you a better service. Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual.

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.

We therefore typically process the following types of personal information about you:

We may need more information (“sensitive personal data”).Below is a description of some of the extra information we may require:

Dietary Restrictions / Preferences: We understand that many of you prefer or are required to follow certain diets. We try to accommodate these choices and needs whenever possible. To accomplish this, your dietary preferences need to be recorded.
Health Condition We may need information about your age, gender and general health so that we can assist in safeguarding your personal health and safety.

We will collect sensitive information with your explicit consent and where it is reasonably necessary for and that information is in connection with facilitating your request. We will collect this information directly from you unless it is unreasonable or impracticable to do so. In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel/tour booking on your behalf which includes travel/tour arrangements to be used by you (e.g. a family or group booking made for you by a travel agent). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking.

Where you make a booking on behalf of another person (as above referred), you agree you have obtained the consent of the other person to collect, use and disclose the other person’s personal information in accordance with this Privacy Notice and that you have otherwise made the other person aware of this Privacy Notice.

You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.

How we collect personal information

Generally, this collection will occur:

We may collect personal information about you:

How we use collected information

Ambelos uses your information you provide in a manner that is consistent with this Privacy Notice. If you provide information for a certain reason, we may use them in connection with the reason for which it was provided. If Ambelos intends on using any of your personal information in any manner that is not consistent with this Privacy Notice, you will be informed of such anticipated use prior to or at the time at which the personally identifiable information is collected.

Where you contact us in relation to a travel booking, the purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Notice.

When you book or otherwise arrange travel related products and services through us, we usually act as an agent for the relevant travel service providers (e.g. for a hotel etc.). In this case, we process your personal information as necessary so as to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Notice and for the travel service provider for whom we act as agent (e.g. to provide you with the booked services).

In addition to the above mentioned in this policy, we may use information about you:

We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email) if you have opted-in to receive them. You can subscribe to receive e-newsletters and other electronic promotional /marketing materials by following the relevant links on our web site or requesting one of our consultants to do so you.

Who else has access to the data you provide us

We take your protection very seriously. We assure you that neither sell nor lend your data to other providers, will never your data to other providers. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where we are required to do so by law or as set out in this Privacy Notice.

In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements (e.g hotels etc.) .We also work with carefully selected suppliers that carry out certain functions for the purposes of completing tasks and providing services to you on our behalf. You should also be aware that some product of our suppliers may need additional information such as dietary restrictions / preferences, health or physical fitness information) to determine whether you can participate activity.

You should read and rely upon the relevant supplier, affiliate or distributor Privacy Policy only (and not Ambelos’ s Privacy Policy), if

Ambelos does not collect this information from you directly.

However, we disclose only the personal data that is necessary for the third party to deliver the service. When we share personal data with the other organisations we require them to keep if safe, and they must not use your personal data for their own marketing purposes.

Your personal information may be disclosed to the following types of third parties:

Consent

Any service that Ambelos provides to you is purely voluntary. You are not required to provide any personal or/ and sensitive information to us unless you choose to access features of the travel/service that require such information. If do not agree with the terms of this policy notice, then do not provide us with personal information, exit from website, and discontinue using our services.

Accordingly by filing out the Contact Form, or by otherwise accessing, visiting or using your services, you expressly consent to our collection, use, disclose, and retention of your information as described in this Privacy Notice.

Your rights

You have important rights that you may exercise to protect your personal data. You may access those rights at any time by contacting us at www.ambelos-crete.com .

You have the following rights concerning your personal data that we hold and process that you can exercise at any time:

Ambelos will respond to any such request, and, any appropriate request to access, correct, update or delete your personal information without expressive delay.

We will promptly fulfill your request to delete your personal data unless id this data required to be retained by law. Also we will not be able to delete information that is required to maintain our business purpose or that is required to facilitate your contract with us.

Cookies

A cookie is a small string on information that the website you visit transfer to your computer for identification purposes. Cookies can be to follow your activity throughout Ambelos website and that information help us to understand your preferences and improve your experience

For detailed description of the types of cookies we use and on how you can control the use of cookies, please see our Cookies Policy

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing

Ambelos uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance.

You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Protection of Minors

Children and adolescents with limited legal capacity are as a matter of principle not allowed to transfer any personal data to our website without prior consent of their parents or legal guardian. Ambelos will in no way knowingly collect personal data from children or adolescents with limited legal capacity, use these data in any form, or divulge these data to third parties without authorisation.

How long we keep your information

Ambelos retains your information as long as it is necessary and revenant for its operations. In addition we may retain information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes and take other action permitted by law.

Changes to this privacy notice

We reserve the right to modify this privacy notice at any time. Any changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How can you contact

Ιf after reviewing this Privacy Notice, you have any questions, complaints or privacy concerns, or would like to make any requests in relation to your Personal Information please send an email to info@ambelos-crete.com

Effective date: May 22, 2018

Cookies Policy

Ambelos(“Ambelos”, “us”, “we”, or “our”) uses cookies on the www.ambelos-crete.com website (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How we uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes:

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user’s language preference on the Service.
Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
For any other web browser, please visit your web browser’s official web pages.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
AllAboutCookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/

Effective date: May 22, 2018
Last updated: May 22, 2018